4.2.2.8 Manage Billing Disputes : Manage Billing Disputes Detailed Process Model Description : 1.4 Enter Specific Requirements for Bill Segments Calculation

1.4 Enter Specific Requirements for Bill Segments Calculation
Reference: Manage Billing Disputes Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: If the CSR or Authorized identifies a need to Rebill, information about the Billing period must be provided. The CSR or Authorized User specifies Cutoff Date or Use Schedule to determine the end date for each Bill Segment Bill period. The Accounting Date defaults to current date however the CSR or Authorized User may change this date based on established business rules. The CSR or Authorized User may choose to allow for system estimation and will mark accordingly. Refer to 4.2.2.2 CC&B Manage Meter Charges.
Entities to Configure

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